At Winsomepk.online, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns
You may request a return if:
- The item is damaged, defective, or incorrect upon delivery.
- The request is made within 7 days of receiving your order.
- The product is unused, in its original packaging, and includes all tags/accessories.
Non-returnable items include:
- Personal care items (e.g., cosmetics, skincare, hygiene products)
- Intimate apparel
- Sale or clearance items
- Customized or personalized products
2. Return Process
To initiate a return:
- Email us at [your customer support email] with your order number, full name, and photos/video of the issue.
- Our support team will review your request within 24–48 hours.
- Once approved, you will receive instructions on shipping the item back to us.
Note: Customers are responsible for return shipping costs unless the product delivered was damaged or incorrect.
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued as:
- Store Credit, or
- Refund to the original payment method (if applicable)
Refunds typically take 5–10 business days to process after approval.
4. Exchanges
We offer exchanges for:
- Defective items
- Wrong sizes (where applicable)
- Incorrect products received
Exchange requests must be made within 7 days of delivery.
5. Order Cancellation
Orders may be canceled within 12 hours of purchase.
If your order has already been processed or shipped, cancellation may not be possible.
6. Damaged or Incorrect Items
If you receive a damaged, faulty, or incorrect product, report it within 48 hours of delivery with photo/video proof. We will arrange a free replacement or full refund.